1. Introduction and scope

This Cancellation Policy applies to all orders placed on www.teinpro.com for products sold under the brand TeinPro by Randeep Hooda. The website and brand are owned and operated by Thrivin India Private Limited, a company registered in Gurugram, Haryana.

By placing an order on our website, you agree to the terms set out below. This policy should be read together with our Terms of Use, Shipping Policy and Refund & Return Policy.

Because our products are packaged food and nutrition products, some cancellation rights are limited once an order has been dispatched. These limits exist to protect product safety, freshness and hygiene for every customer.

2. Cancellation by you before dispatch

You may cancel your order free of charge at any time before it has been dispatched from our warehouse. Orders are usually dispatched within 24–48 hours of being placed.

To cancel an order, use any one of these options:

  1. Email us at support@teinpro.com with your order number and the subject line "Order Cancellation".
  2. WhatsApp or call our customer care team on +91 92209 00457 between 10:00 AM and 7:00 PM, Monday to Saturday.

Once your request is received, we will confirm the cancellation by email, SMS or WhatsApp. If your order is cancelled before dispatch, you will receive a full refund of the amount paid, including any shipping charges.

If the order has already been dispatched when your request reaches us, we will let you know, and Section 3 will apply.

3. Cancellation after dispatch

Once an order has been dispatched, it cannot be cancelled. Our products are consumable food items, and we cannot resell products that have left our controlled storage conditions.

  • Refusing delivery: If you refuse a prepaid order at the time of delivery, the order will be returned to us. Once we receive it, we will refund the product value, less forward and return shipping charges of ₹99.
  • Cash on Delivery (COD) orders: Repeated refusal of COD orders may lead to COD being disabled for your account.
  • Damaged, wrong or expired products: If you receive a damaged, tampered, incorrect or expired product, please do not refuse it silently. Contact us within 48 hours of delivery with your order number and photos or an unboxing video. These cases are handled under our Refund & Return Policy, not this policy.
  • Opened products: Opened or partly consumed products cannot be cancelled, returned or refunded, except where the product is defective.

4. Cancellation by TeinPro

We may cancel an order, in whole or in part, in the following situations:

  • The product is out of stock or unavailable.
  • The delivery pincode is not serviceable by our logistics partners.
  • Payment was not successfully received or could not be verified.
  • There was an error in the product price, description or offer shown on the website.
  • The order appears fraudulent, uses invalid information, or misuses a coupon or offer.
  • The order quantity suggests resale rather than personal use, beyond the limits stated on the website.

If we cancel your order, we will inform you by email, SMS or WhatsApp. Any amount paid will be refunded in full to the original payment method. We will not charge any cancellation fee in these cases.

5. Subscriptions and pre-orders

Subscriptions: You can pause, skip or cancel a subscription at any time from My Account → Subscriptions, or by contacting customer care. To stop the next delivery, cancel at least [48 hours] before the next billing date. A cancellation stops all future deliveries; orders already dispatched follow Section 3. Any subscription discount applies only to orders delivered under an active subscription.

Pre-orders and new launches: Pre-orders can be cancelled for a full refund at any time before dispatch. If a launch is delayed by more than [15 days] from the date communicated, you may cancel and receive a full refund, even if you have not cancelled earlier.

Bundles, combos and offer products: A combo or bundle must be cancelled as a whole. Free products or gifts received with an order must be returned if the main order is cancelled after dispatch.

6. Other terms and contact

Marketplace and quick-commerce orders: This policy applies only to orders placed directly on our website. Orders placed on Amazon, Flipkart, Tata 1mg, JioMart, Zepto, Blinkit, Swiggy Instamart or any other platform follow that platform's own cancellation and refund policy.

Changes to this policy: We may update this policy from time to time. The version published on our website at the time you place your order will apply to that order.

Governing law: This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Courts at Gurugram, Haryana shall have jurisdiction.

Customer care

  • Email: support@teinpro.com
  • Phone / WhatsApp: 91 92209 00457
  • Hours: 10:00 AM – 7:00 PM, Monday to Saturday